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FAQs : High Chairs

I do not have the model number for my high chair, but all I need is a seat pad. Why can’t you just send me one from another high chair?
We manufacture many different styles of high chairs and although they may look similar, the measurements and the method of attaching the pad to the chair can be very different. To ensure the pad fits your high chair properly we must request the model number and manufacture date to ensure the correct pad is purchased. However, if the model number and manufacture date are no longer readable, you can send us pictures of the front, side and rear of the high chair, let us know approximately how long ago the chair was purchased. We will be happy to identify the chair and check the availability of a replacement pad.
All I need for my high chair is the instructions. Why do you request the model number, color code, manufacture date and production code before I can get them?
We do apologize for the inconvenience, but the child’s safety must be our first priority. We ask for this information so that we can check for any possible recalls or safety notices as well as to ensure that we send the correct instructions so your high chair will be assembled correctly and safely.
Are the straps on my high chair replaceable and how can I order them?
Straps are replaceable on most high chairs and are available through the Consumer Relations Department. Please have your model number and manufacturing date available prior to contacting us. Proof of purchase is required for validation of a warranty claim. To order, contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

Are there any warranties for my high chair?
Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 1 year following date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

Has my high chair ever been recalled?
Please click on the following website to access our Safety Notices section to see if your model number and manufacture date is involved in a recall.

www.djgusa.com/usa/eng/Safety-Notices
How can I get a stain out of my tray?
It is recommended to use lemon juice to help remove the stains on your tray, although this may not take the stain completely off. The use of bleach, harsh chemicals, or other household cleaners is not recommended. Food items that contain food coloring or tomato paste can cause the plastic tray to stain.
How should I clean my seat pad?
Wipe vinyl seat pads with a warm, soapy sponge or cloth. Do not use bleach, harsh chemicals, or other household cleaners on the seat pad. For cloth pads, machine wash in cold water and air dry. Do not put your seat pad in the dryer.
What is the weight limit on my high chair?
A child should never be left unattended in a high chair. The high chair restraint straps should always be used to restrain the child while using the high chair. The high chair tray is not designed to restrain the child. The weight limit on high chairs is 50 pounds.

Note: Children grow at different rates.  Although most children can use the high chair up to 50 pounds, there may be children who have become too tall to fit in the chair before they reach 50 pounds.
What will cause the seat pad on my high chair to wear so fast?
The seat pad on your high chair will wear quickly if you slide your child into the seat without first removing the tray, if you let your child climb into the high chair by himself, or if you clean the high chair with anything other than a warm, soapy cloth.
Where can I find the model number and manufacturing date on my high chair?
Model numbers are located on either the back or bottom of the seat, stamped on a white sticker. The manufacturing date will typically appear as a 4-digit date code representing the week and year of manufacture. The model number for wooden high chairs should be on a sticker under the seat. The date stamp is found underneath the T bars. It will look like a clock with an arrow pointing to the number for the month. The year will appear as a two-digit number on each side of the shaft of the arrow such as 06 or 99.
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