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FAQs : Walkers

How can I clean my walker?

Fabric Seat – We recommend machine washing the seat pad in cold water on the delicate setting of your washing machine and air dry.  Do not use bleach or place the fabric seat pad in the dryer.

Plastic and Metal Parts – Wipe with a damp cloth and allow to dry

Gripper Strips – Clean gripper strips with water only and allow to dry

Toys – Wring out cloth thoroughly and avoid wiping electronic areas.  Do not submerge or soak electronic toys in water.

Do Not use bleach on any part of the walker

When can my child use a walker?
Your child must be able to sit up unassisted, must not weigh more than 30 lbs. (13.6kg) or be taller than 32" (81.3cm).  Once you child is able to walk unassisted, the walker should no longer be used.
Is latex used on walkers?
No, latex is not used on our walkers. Walkers are made from plastic such as polypropylene.
Does my walker have a warranty?

One (1) Year Limited Warranty

Dorel Juvenile warrants to the original purchaser that this product is free from material and workmanship defects when used under normal conditions for a period of one (1) year from the date of purchase. Should the product contain defects in material or workmanship Dorel Juvenile, will repair or replace the product, at our option, free of charge. Purchaser will be responsible for all costs associated with packaging and shipping the product to Dorel Juvenile Consumer Relations Department at PO Box 2609, Columbus, IN 47202 and all other freight or insurance costs associated with the return. Dorel Juvenile will bear the cost of shipping the repaired or replaced product to the purchaser. Product should be returned in its original package accompanied by a proof of purchase, either a sales receipt or other proof that the product is within the warranty period. This warranty is void if the owner repairs or modifies the product or the product has been damaged as a result of misuse.

This warranty excludes any liability other than that expressly stated previously, including but not limited to, any incidental or inconsequential damages.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE.

How can I file a warranty claim?

You may contact our Consumer Relations Team for assistance.

  • Hours of Operation:  Monday through Thursday 8am to 6pm EST, Friday 8am to 4:30pm EST.
  • Contact Information: 
    • Phone – 1-800-544-1108
    • Fax – 1-800-207-8182
    • Email - consumer@djgusa.com
    • Mailing Address – Dorel Juvenile,  P.O. Box 2609, Columbus, IN 47202
  • Required Information: 
    • Model number and manufacture date of your walker. This can be found on a sticker on the underneath side of the tray.
    • If the model sticker is missing you may email a picture of the walker and we will identify it for you
    • For warranty claims - A copy of your receipt/proof of purchase is required
How can I obtain a replacement part?

You may contact our Consumer Relations Team for assistance.

  • Hours of Operation:  Monday through Thursday 8am to 6pm EST, Friday 8am to 4:30pm EST.
  • Contact Information: 
    • Phone – 1-800-544-1108
    • Fax – 1-800-207-8182
    • Email - consumer@djgusa.com
    • Mailing Address – Dorel Juvenile,  P.O. Box 2609, Columbus, IN 47202
  • Required Information: 
    • Model number and manufacture date of your walker. This can be found on a sticker on the underneath side of the tray.
    • If the model sticker is missing you may email a picture of the walker and we will identify it for you
    • Part warranty claim - A copy of your receipt/proof of purchase is required
    • Replacement part orders – We do require prepayment. We accept Visa, MasterCard or you may mail a money order.
Why can’t I purchase a walker in Canada?
Canada banned the sale, importation and advertising of all baby walkers as of April 2007 due to a study conducted by Health Canada.  If you own a walker and are living in Canada, Health Canada strongly urges you to dispose of the product.  When disposing the product, please remove the wheels so that it cannot be retrieved and used with another child.  To obtain additional information regarding this ban you may visit Health Canada at www.hc-sc.gc.ca.
General Warnings When Using a Walker
  • Never pick up a walker while the child is in it
  • Always check the height adjustment latch otherwise known as a safety button or locking mechanism, to ensure it is in the locked position before placing the child in the walker
  • Ensure the child is able to touch the floor with both feet
  • Do not use the walker if it is damaged or broken
  • Never leave a child unattended
  • Block stairs/steps securely when the walker is in use
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