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FAQs : Beds

Are the locks on my portable crib replaceable?
The locks on the portable cribs are not replaceable. If one of the locks should break, you must discontinue use of your portable crib.
Are there any warranties for my metal cribs?
Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 1 year following date of purchase for most products. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
PO Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

Are there any warranties for my portable cribs?
Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 1 year following date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

Are there any warranties for my toddler beds?
Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 1 year following date of purchase. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group''s Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

Do the "caster sockets" come assembled to the product from the factory?
Yes. The caster sockets are pre-assembled to the head/foot board by the factory.
Does my metal crib convert into a toddler bed?
Your Cosco metal crib does not convert into a toddler bed.
How do I order additional parts for my crib?
Additional parts are available through the Consumer Relations Department. Please have your model number and manufacturing date available prior to contacting us. To order, e-mail the Consumer Relations Department at consumer@djgusa.com, fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

How do you fold my portable crib?
To fold your portable crib, first remove the mattress and mattress support. Next you will need to push in the silver button on one of the side locks that are located on the top part of the rail. Once you have released the lock button, rotate the lock in the direction of the arrow pointing towards open and push the rail in towards the center of the crib. Repeat this procedure for the other side of the crib to completely fold it.
How far apart can the spindles be on a crib?
All cribs manufactured after November 21, 1973 are required to meet the government crib spindle spacing standard of 2 3/8" or less.
How old does my child need to be in order to use the toddler bed?
Your child needs to be at least 2 ½ years old and should not be older than 5 years old in order to use a toddler bed.
What is the age or weight limit on my metal crib?
There is no age limit on the Cosco metal cribs. Once your child is 35 inches tall, you should discontinue use of the crib.
What is the weight limit on my portable crib?
The weight limit on your portable crib is 50 pounds or when your child reaches 35 inches tall.
What is the weight limit on my toddler bed?
The weight limit on your toddler bed is 50 pounds.
What kind of paint is used on the metal beds?
The paint used on all Cosco metal beds is non-toxic powder coat paint.
What size mattress should I use on my toddler bed?
A standard crib-sized mattress should be used on our toddler beds. Thicker mattresses will decrease the amount of space between the bed rail and mattress.
When assembling my toddler bed, how do I get the mattress platform together?
The mattress platform for the toddler beds comes in two halves. One side of the platform will have a large connector and the other side will have a small connector. Position the two platform pieces so that the large connector on one piece matches the small connector on the other piece. Push on the two platform pieces so that they slide together.
Where can I find the model number and manufacturing date on my toddler bed?
The model number and manufacturing date for your toddler bed will be located on a sticker on the side of the mattress platform or on the inside of the headboard.
Where can I find the model number and the manufacturing date on my crib?
The model number and manufacturing date are located on a sticker on the underside of one of the end frames or one of the side rails.
Where can I find the model number and the manufacturing date on my portable crib?
The model number and manufacturing date are located underneath the mattress support board.
Where can I purchase sheets for my portable crib?
Sheets for portable cribs are usually sold at Target, Babies "R" Us, or JCPenney. Please be sure you purchase sheets that are made for portable cribs.
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