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Shopping FAQs

How do I order?

It's easy to order from DJGUSA. If this is your first time purchasing from our store, just follow these three easy steps: 1. Browse the catalog. 2. Add the item(s) you want to your shopping cart. 3. Complete the checkout flow. You can check out as a Guest, or you can enter your e-mail address and a password to register yourself as a customer. Then, the next time you shop with us, we will have your information already stored, and you won't need to input it again.


How do I track my order?

If you have an account with us, you can review the status of any order you have placed at DJGUSA simply by clicking the My Account link at the top of every page. From there, you will be able to view any of your orders.

How can I pay?

We accept Visa, MasterCard, Discover Card, or American Express. When you are checking out, you will be prompted to enter your credit card number for payment. We also accept Warranty and Recall Vouchers issued by our Consumer Relations department. No other payment methods are currently accepted.

Your rights as a cardholder are governed solely by your card issuer agreement. You agree to notify us within sixty (60) days after any discrepancy appears on your credit card statement or such discrepancy will be deemed waived. If we do not receive payment from your credit card issuer or its agent, you agree upon our demand to pay all amounts due. You are responsible for paying any sales, use, value-added or other taxes imposed on your purchases.

Click here for more information about Paying by Credit, Debit or Gift Card. 

Warranty

All of the products that are sold on this website come with a manufacturer's warranty that is included with that product. This is the only written warranty for such product. If you wish to obtain a warranty for a product sold on this website, you may send an e-mail request to warranties@djgusa.com. In the e-mail please be sure to include the model number and full name of the product(s) for which you seek a written warranty, and provide a return address or fax number to which the information should be sent.

Shipping and Returns

Orders from Dorel Juvenile Group can only be shipped to customers in the United States. We try our best to make sure that our customers receive their products in the most timely and inexpensive way possible. All orders placed with us are shipped as soon as possible. Please expect your order to be shipped within 5 business days.

Continental US:

Federal Express Ground: All orders ship for a flat fee of $6.95.

FedEx Second Day Air: Shipping fee is calculated per item.

Alaska and Hawaii:

Ground shipping is not available.

FedEx Second Day Air: Shipping fee is calculated per item.

FedEx Second Day Air Shipping for U.S. Deliveries:

The transit time begins the first full business day after the package leaves our facility.

No P.O boxes or APO, FPO or DPO.

Dorel Juvenile Group delivers quality products to your door. If, for any reason, your shipment is not satisfactory, please follow our return policy. Returns can only be made within 30 days of receiving your product(s). Special Orders may not be returnable. Please contact customer service for more information.

We can process returns and refunds only for items purchased from Dorel Juvenile Group on Safety1st.com, CoscoJuvenile.com and EBbaby.com (EddieBauer.djgusa.com). To receive a refund all returned merchandise must be in original, re-saleable condition, free from scratches and defects. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.

Follow the simple directions below to make your return by mail:

1. Contact our customer service group at (866) 925-9970 to process your return. Or if you placed your order using an account on our site, you can initiate your return on-line through the order history page.

 

2. You will be given a return goods authorization (RGA) number within 48 hours. Along with RGA number you will receive a ship-to address to which you must send your merchandise.

3. Be sure to include your RGA number with your merchandise. This number will be used to ensure that you receive your credit.

4. Be sure to put ATTN: Internet Sales on your shipping label. If you initiate your return on-line, you will receive an email with a shipping label. Please use this label to ensure your return is correctly processed.

All items returned to Dorel Juvenile Group must be accompanied by the Return Goods Authorization number provided by customer service. In the event you return an item without the Returns Good Authorization number, you will not receive credit. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. You are responsible for all freight/shipping charges.

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. In other cases, return postage will be paid by you. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. No cash refunds will be provided.

Prices

In the event a product is listed at an incorrect price due to error, we will have the right to refuse or cancel any orders placed for the products listed at the incorrect price whether or not the order has been confirmed or accepted.

Contact Us

If you have any further questions, or would like to provide feedback, please contact us.

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